Privacy Policy

Last Updated: November 14, 2024

1. Introduction

At betonpok.com, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Make a booking or reservation
Create an account
Subscribe to our newsletter
Contact us for support
Participate in surveys or promotions

This information may include:

Name and contact details (email, phone number, address)
Payment information
Travel preferences and special requests
Passport or identification details (when required)
Date of birth

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Process and manage your bookings
Communicate with you about your reservations
Provide customer support
Send promotional emails (with your consent)
Improve our website and services
Prevent fraud and ensure security
Comply with legal obligations
Analyze usage patterns and trends

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with:

Hotels and accommodation providers to complete your bookings
Payment processors to handle transactions
Email service providers for communications
Analytics providers to improve our services

4.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes
Protect our rights and property
Prevent fraud or security issues
Protect the safety of our users

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Object to processing of your information
Withdraw consent at any time
Opt-out of marketing communications

To exercise these rights, please contact us through our contact page.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Understand how you use our website
Provide personalized content
Analyze website traffic

You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our contact page.

Your privacy matters to us. By using our services, you consent to the collection and use of information as described in this Privacy Policy.